Trouble Defense LLC

About Trouble Defense LLC

Trouble Defense LLC stands as a prominent source of firearms instruction within the Washington DC metropolitan region. Our services extend to Northern Virginia, Washington, D.C., and Southern Maryland locales. We host monthly training sessions for individuals seeking basic firearms licenses and concealed carry permits. Beyond our training services, Trouble Defense LLC also provides the opportunity for unique shooting experiences at special events. Whether you’re celebrating a birthday or organizing a corporate gathering, we can ensure an unforgettable and safe day filled with shooting fun.

Our mission at Trouble Defense LLC is to equip individuals with the knowledge and skills to defend and protect themselves and their families in a secure manner. We achieve this by offering diverse programs that allow you to pick and choose what training works for you and your family and or staff. Furthermore, we continuously strive to expand our offerings to provide even more comprehensive training options.

Certifications

NRA Pistol Instructor 
NRA RSO (Range Safety Officer)
NRA Rifle Instructor 
NRA Shotgun Instructor 
NRA CCW Instructor 
Certifed Security

Policies

Cancellation Policy

Cancellation Policy:

We understand that unforeseen circumstances may arise, and plans may need to be adjusted. To ensure transparency and fair treatment for all our customers, we have implemented the following cancellation policy:

1. **Cancellation Period:**
- Customers are allowed to cancel their reservation or appointment up to 24 hours/days before the scheduled time without incurring any cancellation fees.

2. **Cancellation Fees:**
- Cancellations made within 4 hours/days of the scheduled time may be subject to a non-refundable cancellation fee of $20.
- In the case of a no-show without prior cancellation, the full the service fee may be charged.

3. **Cancellation Procedure:**
- To cancel a reservation or appointment, customers must contact our customer service team via [email/phone] and provide the necessary details.
- Cancellations via our website are also accepted.

4. **Refund Policy:**
- Refunds for cancellations, if applicable, will be processed within 3 days after the cancellation request is approved.
- The refund amount, if any, will be determined based on the cancellation policy terms.

5. **Exceptions:**
- Exceptions to the cancellation policy may be considered on a case-by-case basis for extenuating circumstances. Customers are encouraged to reach out to discuss any exceptional situations.

6. **Modification Policy:**
- Customers may be allowed to modify their reservation or appointment within 24 hours/days of the scheduled time without incurring additional fees.

7. **Group Bookings:**
- Different cancellation terms may apply to group bookings, and customers will be informed of these terms at the time of booking.

8. **Policy Acknowledgment:**
- Customers are expected to review and acknowledge our cancellation policy at the time of booking to avoid any misunderstandings.

This cancellation policy is in place to ensure the efficient operation of our services while maintaining fairness and understanding for our customers. We appreciate your cooperation and understanding regarding this policy. If you have any questions or concerns, please feel free to contact our customer service team.

Reschedule Policy

Reschedule Policy:

In our commitment to flexibility and customer convenience, we've established a reschedule policy with a consistent fee structure. Please take note of the following terms:

1. **Reschedule Requests:**
- Customers are permitted to request rescheduling of their reservation or appointment up to 24 hours before the scheduled time without incurring any rescheduling fees.

2. **Rescheduling Fees:**
- Reschedule requests made within 24 hours of the scheduled time will be subject to a flat rescheduling fee of 10% of the total cost of the reservation or appointment.

3. **Rescheduling Procedure:**
- To reschedule a reservation or appointment, customers must contact our customer service team via [email/phone] with the necessary details.
- Reschedule requests via [specific platform or method] are also accepted.

4. **No-Show and Late Arrival:**
- In the case of a no-show or late arrival without prior rescheduling, customers may be subject to the rescheduling fee or cancellation fees as outlined in our cancellation policy.

5. **Refund Policy for Rescheduled Bookings:**
- If a customer reschedules their booking and is eligible for a refund based on the cancellation policy, the refund will be processed according to the terms outlined in the cancellation policy.

6. **Exceptions:**
- Exceptions to the reschedule policy may be considered on a case-by-case basis for extenuating circumstances. Customers are encouraged to reach out to discuss any exceptional situations.

7. **Modification Limits:**
- Customers may be allowed a specific number of reschedule requests within a defined period. Exceeding these limits may result in additional fees or limitations on future rescheduling.

8. **Policy Acknowledgment:**
- Customers are expected to review and acknowledge our reschedule policy at the time of booking to avoid any misunderstandings.

This reschedule policy, with a fixed fee of 10% of the total cost, is designed to provide clarity and consistency. We appreciate your understanding and cooperation. If you have any questions or concerns, please feel free to contact our customer service team.

Refund Policy

Refund Policy:

We understand that circumstances may lead to the need for cancellations or adjustments, and our refund policy aims to provide clarity and fairness in such situations. Please review the following terms:

1. **Cancellation Period:**
- Customers are allowed to cancel their reservation or appointment up to 24 hours before the scheduled time without incurring any cancellation fees.

2. **Refund Eligibility:**
- Refunds for cancellations made within 24 hours of the scheduled time will be processed, excluding a non-refundable cancellation fee of 10% of the total cost of the reservation or appointment.

3. **Refund Process:**
- Refunds, if applicable, will be processed within [X] days after the cancellation request is approved.
- The refund amount will be determined by deducting the non-refundable cancellation fee of 10% from the total cost of the reservation or appointment.

4. **No-Show and Late Arrival:**
- In the case of a no-show or late arrival without prior cancellation or rescheduling, customers may not be eligible for a refund and may be subject to additional fees as outlined in our cancellation and reschedule policies.

5. **Refund Method:**
- Refunds will be processed using the original payment method used for the booking.

6. **Exceptions:**
- Exceptions to the refund policy may be considered on a case-by-case basis for extenuating circumstances. Customers are encouraged to reach out to discuss any exceptional situations.

7. **Policy Acknowledgment:**
- Customers are expected to review and acknowledge our refund policy, along with our cancellation and reschedule policies, at the time of booking to avoid any misunderstandings.

This refund policy is formulated to ensure transparency and fairness while balancing the needs of our customers and the operational aspects of our services. If you have any questions or concerns, please feel free to contact our customer service team.

Waiver

Instructor Waiver:

I, Trouble Defense Instuctor , hereinafter referred to as the "Instructor," hereby acknowledge and agree to the terms of this Instructor Waiver ("Waiver") with Trouble Defense LLC, hereinafter referred to as the "Organization."

**Assumption of Risk:**
1. I understand and acknowledge that my role as an instructor with Trouble Defense LLC involves inherent risks associated with firearm training, which may include but are not limited to live-fire exercises, use of training equipment, and participation in various instructional activities.

2. I voluntarily assume all risks related to my participation as an instructor, including but not limited to personal injury, property damage, or any other harm that may arise during or as a result of my involvement in instructional activities.

**Compliance with Policies:**
3. I agree to comply with all the policies, rules, and guidelines established by Trouble Defense LLC during the course of my instructorship. This includes adherence to safety protocols, training methodologies, and any other directives issued by the Organization.

4. I understand that deviations from established policies may result in disciplinary action, including termination of my role as an instructor.

**Medical Fitness:**
5. I hereby affirm that I am in good physical and mental health, and I do not have any medical conditions that would preclude me from safely participating in firearm training activities.

6. I agree to promptly inform Trouble Defense LLC of any changes in my health status that may affect my ability to fulfill my duties as an instructor.

**Release of Liability:**
7. I release and discharge Trouble Defense LLC, its officers, employees, and representatives from any and all claims, liabilities, or demands arising out of my participation as an instructor, including those resulting from negligence or any other act or omission.

8. This release extends to any claims that may arise in connection with my use of facilities, equipment, or materials provided by Trouble Defense LLC.

**Indemnification:**
9. I agree to indemnify and hold Trouble Defense LLC harmless from any loss, liability, damage, or cost, including legal fees, arising from my actions or omissions as an instructor.

**Acknowledgment:**
10. I acknowledge that I have read and fully understand the terms of this Instructor Waiver. I am signing this Waiver voluntarily and without any duress or coercion.

**Effective Date:**
11. This Instructor Waiver is effective as of the date of my acceptance and shall remain in effect throughout the duration of my role as an instructor with Trouble Defense LLC.

**Instructor's Full Name:**
Signature: ______________________

**Date:**
Date: _________________________

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